Customer Service Supervisor

Position Overview:
The Senior Client Liaison Executive of health checkup is responsible for the overall performance of the Health Check section of clinic. He/she shall promote the health checkup service of the clinic, manage customer service, maintain relationship with current client and develop new client; coordinate concierge services for client upon to Doctor&039;s recommendation. Senior Client Liaison Executive will collaborate with a multi-disciplinary team of Doctors, Nurses, medical staffs and other departments to ensure the smooth health checkup services for the clients.
Key Responsibilities:
- Deal with complaints as and when they arise and resolve problems.
- Ensure patients are aware of work flow when they enter clinic and accommodate client requests whenever possible.
- Work closely with Marketing & Sales department and liaise with all departments within clinic necessary to complete the services offered by Clinic.
- Inform management of problems or issues that need their attention on a regular basis.
- Ensure all work stations are manned on time.
- Ensure all patient information collected for each patient, proper documentation completed at every station on completion of patient visit and produce a medical report at the end of cycle with high accuracy level.
- Managing proper patient flow to avoid congestion and minimize waiting time in system.
- Ensure equipment in good working order at all times and notify management of equipment needs in timely manner.
- Maintain good communication with patients at all time.
- Maintain strict confidentiality with patient and company medical information.
- Inform clients of any changes in schedule or processes.

Qualification:
Education & Experience:
- Holder of a diploma or equivalent degree
- At least 3 years’ experience in customer relation/ interaction, preferably at Foreign Service companies or in the healthcare/ service industry.
Key Capabilities & Skills:
- Fluency in English is a must
- Well-groomed, pleasant outlook is a plus.
- Caring and empathy
- Commitment to excel, striving to exceed standards and achieve best results
- Positive attitude, able to be multi-tasked
- Excellent communication and interpersonal skills
- Provide leadership for team, organize rosters and work flow and ensure sufficient staff to complete tasks.
- Good problem solving skills and ability to handle conflicts
Benefits:
- Annual health check.
- 20 paid leave per year.
- Attractive remuneration package
- Career development opportunities
- Medical examination and treatment for employee and family members
- 44hrs working per week

Health care for family

14 annual leave/ year

Internal/ external training

Cập nhật gần nhất lúc: 2022-08-13 02:12:04