Customer Service Supervisor - App Travel

Following and making sure all team members are actively involved activities service Improvement and Motivation Program.
Developing personal performance and team members (Team leader and agents)
Providing Performance Reports and analysis such as attendance, achievement, activities assigned, etc.
Planning and executing strategically Operation through forecasting, rostering, monitoring, briefing, coaching, and others.
Managing an Inbound team comprises of Team Leaders, Trainer, QA and CS agents in all aspects of a call center context.
Monitoring, make sure all members of the team (team leader and agent) actively involved in the activities of Quality Service Management and Assessments.
Making valid decisions on complaints, despite from customers or the client, required special treatment, such as complaints that are not resolved in a specified period in accordance with the Service Level Agreement, bulk cases, and others.

Experience in managing performance targets. Strong determination of KPI achievement.
At least 1 year experience in the same position or 2 years in a Team Leader position above.
Good at English.
Strong personality and leadership.
Experience in the BPO industry, having OTA exposure is a plus.
Result- oriented, problem solver, analytical skill, and customer- focused.
Minimum of 3 years experience in call center/contact center/customer service.

Laptop, Chế độ bảo hiểm, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-03-15 09:23:15