Customer Service Supervisor (Medical project)

Responsibility

Update and maintain the knowledge center with relevant information and documentation.
Collaborate with internal teams and external partners to resolve issues as quickly as possible.
Prepare and present reports and findings to the client.
Oversee and track project timelines, deliverables, and milestones.
Collect, analyze, and interpret data for reporting purposes.
Ensure seamless coordination across departments to support project goals.
Act as the main contact point for our client.
Coordinate with the Customer Service Operations (CSO) team, ensuring timely support and assistance to clients.

Salary & Bonus:

Yearly salary review in March, adhoc in September
Performance bonus
13th- month salary
Base salary: competitive salary

Benefits package:

Gift for Tet holidays, Women’s days, birthday, wedding, child birth, etc.
Premium healthcare insurance after probation
100% salary and annual leave in probation period
Career growth opportunities with Career Framework and training programs (leadership, problem solving, critical thinking, project management, etc.)
Participation in social insurance with 100% base salary
Professional and diversity working environment.
Internal activities and clubs: Company trip, team building or year- end party, happy Halloween, sports day, football club, badminton club, etc.
PTO per year: 12 days annual leave + 2.5 days off for women in their period

Requirements

2- 3 years of experience in project coordination or a similar role.
Fluency in English (4 skills), as this role will involve regular communication with international clients, particularly in Singapore.
Ability to work in a dynamic and fast- paced environment.
Strong data collection and analysis skills.
Experience in Customer Service or related fields.
Knowledge of the medical/healthcare field is a strong plus.

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Cập nhật gần nhất lúc: 2024-10-26 06:55:02