Customer Service (Supply Chain, Merchandising, Logistic/forwarding)

Job overview:
Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment.
Key responsibilities:
● To assist and back up other team members and provide support and report to Supervisor.
● To proactively share among team members on new product / system knowledge and on lessons learnt from the mistakes to improve the quality of the whole team.
● To coordinate with sales team, other internal teams, suppliers to ensure the product quality and customers’ requirements are met.
● To response and ensure the customer inquiries and requests are addressed in a timely manner.
● To handle customer complaints according to the Company procedures and service standards.
● To communicate with sales team and key vendors regarding the latest development of the customers and to maintain updated customer profile information.

● Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes, and function specific software.
● At least 02 working years related experience in: Customer Service, Supply Chain, Merchandising, Procurement, Order Management...
● Excellent customer service & presentation skills.
● Strong written, verbal skills in English. Extra of Mandarine/Japanese is an advantage.
● Bachelor’s degree.
Other Informations:
- Working location: Lot E01 Trung Tam Road, Long Hau IP, Can Giuoc, Long An, Vietnam (Shuttle buses are provided from all districts in HCMC)
- 13th monthly salary
- 15 annual leave days
- Healthcare Insururance
- Overtime calculation according to Labor Law
- Working hours: 08:00 AM - 04:15 PM (Mondays - Fridays)
- Annual Performance Review
- Breakfast allowance monthly
- Professional MNC Working Environment
- Daily lunch & dinner are provided
- Quarterly Incentive Bonus

Healthcare insurance

Shuttle bus support

Breakfast allowance & Lunch provided

Cập nhật gần nhất lúc: 2022-10-31 16:12:04