Customer Service Support (Japanese)

• Provides information and assistance to customers via inbound/ outbound calls/ emails;
• Reads, understands and applies the procedures from area of responsibility and other interdepartmental procedures, applicable within the company;
• Meets the service key performance indicators;
• Answers, escalates and follows up all requests in order to ensure proper response and quality of service;
• Is the image of the company and follows the company&039;s Internal Regulations, policies as well as the service&039;s work instructions and processes;
• Registers all details related to customer interactions in the database and contributes to the knowledge base development;
• Gets involved in the continuous development and improvement of processes and service;
• Fulfills additional assignments (for e.g. support for other colleagues/ countries / locations/ new services, including Customer Support Representative activities/ satisfaction surveys);
• Fulfills any other tasks related to area of responsibility, as requested by direct superior.
If you would like to apply for this job, please copy and paste the following URL into your browser: https://smrtr.io/pn7hj. The direct applications via that link will be prioritized.

13th- month salary bonus + attractive performance bonus
Join in various team building, company trip, year- end party, tech talks and a lot of charity events
Premium health insurance for employee and 02 family members
Various training on hot- trend technologies/ foreign language (English/Chinese/Japanese) and soft- skills
100% monthly salary and mandatory social insurances in 2- month probation15++ days of annual leave + 1 day of birthday leave
Flexible working timeLunch and parking allowanceFree in- house entertainment facilities and snackFitness & sport activities: football, badminton, yoga, Aerobic

Cập nhật gần nhất lúc: 2025-10-08 02:45:03