Customer Service Support (Japanese + English)

- Fulfill additional assignments (e.g. support colleagues across all sites, setup of new services)
- Provide advice and guidance to customers via call, e- mail(inbound / outbound)
- Follow the company&039;s Internal Regulations, policies as well as the service&039;s work instructions and processes (register all interactions in the database, contribute to the knowledge base development, etc.)
- Strive to continuously develop and improve the processes and service to always ensure the best customer experience
- Achieve the individual and service key performance indicators
- Be the image of the company and service and ensure high customer experience by answering, escalating and following up all requests

Premium health insurance for employee + 2 family members
16++ days of paid leave per year
13th- month bonus + yearly performance bonus + annual salary appraisal

Cập nhật gần nhất lúc: 2026-01-08 13:45:02