Customer Service Team Lead (E-Comerece)

Job Decrisption

Keeping up to date with business development and new product lines
Work closely with the team, motivating and coaching them
Manage day- to- day line activities, priorities and make risk/impact assessments within existing processes and procedures toward achieving SLAs
Escalate Operations issues for timely support and resolutions.
Ensure training and development plans are maintained for all team members
Work with the management team to identify and deliver positive change and business efficiencies
Hosting 1- 2- 1’s to drive team members&039; performance through continuous improvement and team meetings
Manage the fair and consistent application of performance management and disciplinary measures as necessary

Requirements

Bachelor&039;s Degree or above;
Team management experience
Coaching and English communication skills
Excellent leadership and communication skills
Minimum of 2 year’s experience within a contact center environment as a Team Lead
Ability to deal with demanding customers and escalations
Strong coaching and people- development skills through call listening, quality feedback, etc.
Creative & Critical thinking
Experience in customer service years
Energetic and motivating individual

Benefit

Participate in Company and Group activities: Team building, travel, healing retreat, ...
Work in a dynamic, creative environment with young, close colleagues.
Opportunities for development and advancement.
Social, health & unemployment insurance based on Labor Laws;
13th- month salary bonus, hot bonus, salary/performance review, ...
English & Japanese class weekly
Salary: Negotiable, up to 20M/month

,
Hỗ trợ đào tạo và cải thiện năng lực

Hỗ trợ laptop và thiết bị phục vụ công việc
,

,
Giúp bạn xây dựng tinh thần đoàn kết, văn hoá và tin cậy với công ty

Bạn có thể nghỉ phép hoặc nghỉ ốm không giới hạn, miễn là quản lý trực tiếp chấp thuận thời gian nghỉ của bạn

Cập nhật gần nhất lúc: 2025-08-23 05:00:03