Customer Service Team Leader

You will lead the customer service team and provide the best customer service to our customers.
You will be working at the newest O2O e- commerce platform at Viet Nam.
English – Chinese – Vietnamese spoken.
We are looking for Customer Service Leader to join our team and provide the best service to our customer

Experience with e- commerce/logistic industry or relevant industries.
Develop training plans for your team members.
Willing to support customers every time they need.
Monitor and improve processes to improve KPIs, customer experience, and work productivity.
Willing to travel as needed to meet clients and attend events for renew, upsell, ...
Forecast of daily workload and peak time, plan to complete backlog but still maintain KPIs.
English or Chinese: fluently
Team leader experience: at least 2 years, team size from 10
Proactive at solving problem, collaborate with other groups / departments to achieve business goals.

15 days annual leave
Insurance full gross salary
13 + 14th bonus
Annual trip
Base salary: negotiable (20- 30 gross)
KPI bonus

Cập nhật gần nhất lúc: 2024-09-08 19:30:03