Customer Service Team Leader(District 9)

- Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
- Stay current on internal work processes, policies and procedures. Attend required manager development training
- Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
- Communicate expectations to employees and provide timely updates
- Promote the Concentrix values through both behavior and attitude, including being an advocate for team members
- Responsible for the day- to- day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
- Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
- Provide subject matter expertise in handling escalated customer calls as needed

- Ability to mentor, coach and provide direction to a team of employees
- Highly motivated individual with skills to develop and coach team members to achieve performance expectations
- Work well under pressure and follow through on items to completion
- Willingness to work a flexible schedule
- Associate&039;s degree in related field with two to four years of relevant experience preferred
- Ability to lead team in multi- tasking, prioritization, and meeting timelines on deliverable
- Strong communication skills, both written and verbal

Cập nhật gần nhất lúc: 2024-02-22 04:20:37