Customer Service Team Leader | Sales Admin

Verify customer information, payment terms, contracts, quotations, and VAT documentation, collaborating closely with Finance, Marketing, and IT teams on new customer matters.
Oversee daily operations of direct team members, ensure task execution meets timeline and quality standards.
Manage payment- related matters for ZDHC (Implementation Hub BV and ZDHC Gateway BV).
Provide guidance and training to team members when needed.
Coordinate receipt of samples, customs clearance, and related fees for CS- SFL and CHN, including managing documents for cash advance settlements.
Take on other tasks as assigned by Managers.
Send invoices to internal checklists, Sales teams, and customers; inform Finance regarding invoice adjustments, credit notes, or re- issuance.
Create and manage Sales Orders (SO) in the SAP system and coordinate with the Lab for activity reporting.
Monitor and provide feedback on Aging lists for CS- related accounts receivable to support timely collections.
Provide necessary documentation to Finance upon request to support billing and audit processes.
Handle payment- related issues for subcontractor testing fees and collaborate with Finance and courier suppliers on contracts and quotations.
Manage quotation and invoice requests, ensuring timely submission and accuracy of related documents to Finance for invoice issuance.

A proactive team player who can also work independently to meet challenging projects and timelines.
Bachelor’s degree in business administration, Finance, or related field preferred.
Knowledge of testing standards such as ISO 17025 and ISO 9001 is a plus.
Result and service- oriented with strong initiative and communication skills.
Experience with SAP or similar ERP systems, CRM platforms, and invoice management.
Proficient in English communication at B level or equivalent.

Others (Benefit):

Ad- hoc staff engagement events, team- building activities, company trip
Participate in the company’s training programs, LinkedIn Learning license holder (fee supported by company base on company’s policy)
Insurance benefits package (Accident insurance 24/7, Health care insurance, Business travel insurance), annual health check
15 annual leaves, 15 paid sick leaves, Christmas leave
Social insurance, health insurance, unemployment insurance base on full basic salary (Vietnamese Law)
Working in an international dynamic and friendly environment
13th- month salary, bonus based on performance and business result
Free parking

Chế độ bảo hiểm, Du Lịch, Chăm sóc sức khỏe, Đào tạo, Nghỉ phép năm

Cập nhật gần nhất lúc: 2025-07-08 11:50:02