Customer Services (Camera & Lens) - 3rd Party contract

DI Repair Communication & Program Support
- Support communication activities related to DI Repair services, including service program, service policies, and customer experience initiatives.
- Communicate with partners / service centers to ensure smooth implementation of DI Repair service programs.
- Coordinate with internal teams (Service, DI team, Marketing, etc.) to deploy customer experience improvement programs for DI Repair.
- Support necessary administrative tasks related to DI Repair programs (e.g. purchasing support, payment process, internal documentation, etc.).
- Support handling daily operational issues related to DI Repair activities.
Customer Experience Activities & VOC Collection
- Propose and support the implementation of customer experience improvement initiatives for DI Repair services, including service activities, pilot programs, and internal discussions/workshops.
- Attend workshops/events related to DI Repair services to support customer experience activities and collect customer insights (including weekends/business trips when required).
- Collect and analyze customer voice (VOC) related to Workshop (WS) & DI- Repair services to identify service improvement opportunities.
Service Promotion Activities
- Other tasks as required by the line manager.
- Update and manage service- related content on websites, SNS, and promotional materials.
- Support promotion and communication activities for DI Repair services to enhance customer awareness and experience.
- Coordinate with internal teams (Service, DI team, Marketing, etc.) to develop and deploy service communication and promotion initiatives for DI Repair.

Online and offline training
Transportation allowance
13th salary, Annual performance bonus, Meal allowance, Social insurance

Cập nhật gần nhất lúc: 2026-01-27 17:00:04