Customer Services Executive

We are looking for Customer Services Executive in order to support Customers in the most efficiency way as well as promote users&039; experience.
Today, VIETMAP is known as a leading company in Vietnam about digital map making as well as GIS services and products providing.
Vietmap Application JSC. is established in the year 2006 by an elite group of experts in GIS (Geographic Information System) and information technology.
Responsibilities:

Contact potential or existing customers to inform them about a product (Hardware/software) or services using scripts
Follow up & keep records of calls and sales and note necessary information
Enter and update customer information in the database (CRM/DMS)
Direct prospects to the Auto sales team when needed
Feedback questions/querries about products or the company to close the sales
Take and process orders (All channels) in an accurate manner
Actively & skillfully handle grievances to preserve the company’s reputation
Shift working time is required

1- 2 years experience as telesales representative or other sales/customer service role
Good knowledge of relevant CRM system and telephone systems
Ability to learn about products and services and describe/explain them to prospects
Excellent knowledge of English
Outstanding negotiation skills with the ability to resolve issues and address complaints
Cool- tempered and able to handle rejection
Excellent communication and interpersonal skills
High school diploma; BSc/BA will be a plus

Being trained frequently to improve professional skills and work- related skills.
The outstanding staff may earn special benefits such as: getting official contract ahead of time, receiving hot bonus, getting quickly promoted, getting before- term salary increased ...
Bonus: 13th month salary, additional performance bonus upto 2 month salary for excellent performance.
Be able to work directly with the CEO, having opportunity to work abroad. Participation in fun activities at office and after work such as monthly birthday celebration, football club, English club, ... 100% covered by company.
Be entitled to all basic benefits as government stipulation such as: social insurance, health insurance, unemployment insurance.
Getting company sponsor for health benefit package PTI after signing official

Cập nhật gần nhất lúc: 2024-07-23 08:55:02