Customer Services Executive

We are looking for Customer Services Executive in order to support Customers in the most efficiency way as well as promote users‘ experience.
Responsibilities:

Feedback questions/querries about products or the company to close the sales
Enter and update customer information in the database (CRM/DMS)
Direct prospects to the Auto sales team when needed
Take and process orders (All channels) in an accurate manner
Contact potential or existing customers to inform them about a product (Hardware/software) or services using scripts
Follow up & keep records of calls and sales and note necessary information
Actively & skillfully handle grievances to preserve the company’s reputation
Shift working time is required

1- 2 years experience as telesales representative or other sales/customer service role, especially experience in E- commerce is a big plus
Cool- tempered and able to handle rejection
Outstanding negotiation skills with the ability to resolve issues and address complaints
Excellent communication and interpersonal skills
Ability to learn about products and services and describe/explain them to prospects
Excellent knowledge of English
Good knowledge of relevant CRM system and telephone systems

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Cập nhật gần nhất lúc: 2025-09-27 13:05:03