Customer Services Executive (Logistics & Freight forwarder)

JOB PURPOSE

Responsible for providing exceptional customer service to clients involved in the shipment of goods.
Act as the primary point of contact for clients, ensuring their needs are met and any issues are resolved in a timely and efficient manner.

PRINCIPAL JOB ACCOUNTABILITIES

Answer phone calls, respond to emails from customers, follow up and handle customer enquiry,
Coordinate all air and sea freight activities, including booking, documentation, data entry, shipment organization & tracking, billing, arranging transport,
Customer Service and Sales Support,
Communicate on daily basis with shipping lines, airlines, truckers, customers, warehouse, sales representatives, and oversea agent offices,
Use and maintenance of internal freight system:

- Sending pre- alerts, manifest, arrival notice, forwarding instructions and other documents,
- Create potential customers and build database based on information provided,
- Sending documents to brokers for Import Clearance, EDN request for Export Clearance
- Monitor customs clearance, follow up on missing documents and requirements to complete clearance,
- Draft quotes, follow- up customer’s feedback on proposals generated,
- Send payment request for COD payments such as: disbursements to broker, port charges to shipping line,
- Creating import and export FCL, LCL, and Air forwarding jobs,
- Sending cartage advise, EDO, and other necessary documents to transport,
- Coordinate cartage with transport and customer,
- Send invoices to the customers once costing is approved and follow- up payment,
- Lodging Sea Cargo, Export Customs Manifest, PRA,
- Creating and managing orders for new shipments,

Other ad- hoc duties when being assigned

Educational Qualification

College/ University

Professional Qualification

Economics, Foreign trade, Logistics & Supply Chain

Specialist Knowledge

Minimum 2 years performing Logistics- Freight Forwarding

Communication / Language

Fluent in English – oral and writing

Computer Aptitude

Proficient in MS Office

Key competencies and Proficiencies

Self- motivated, ambitious, quick learner
Well organized and detailed
Good communication skill and teamwork spirit
Problem analysis and problem- solving
Customer service orientation

BENEFITS

16 days of annual leaves
SHUI on 100% salary under Labor Contract
13th month salary & year- end bonus by individual ability and company’s performance.
Competitive salary package

OTHER INFORMATION

Working hour: 8am: 5pm from Mon to Fri.
Working place: 14 Nguyen Truong To, Ward 13, Dist. 4, HCMC

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2024-04-12 01:35:25