CUSTOMER SERVICES

RESPONSIBILITY:
- Report immediately serious cases/ inconstant situations.
- Proactive update information/ knowledge about customer service.
- Providing accurate, valid, and complete information by using the right tools, methods, and processes.
- Ensuring a high level of customer service and a positive guest experience.
- Liaising between guests and partners to resolve light complexity issues via inbound, outbound, email, chat, and messaging on various topics such as: additional travel advice, modifications, cancellations, complaint.
REQUIREMENTS:
- At least 6 months experience in Customer service roles or any relevant roles
- Fluency in English (Speaking, listening, writing, and reading) - working 100% English.
- Graduated equivalent Majors is an advantage.
BENEFITS:
- Personal package :
- Social Insurance, nightshift and OT allowance.
- Salary : Basic 8.000.000VND + Meal 500.000VND.
- Accident insurance 24/7.
- Total fixed amount 8.500.000VND Incentive (up to 1.200.000VND, depend on your performance KPIs)
- 14 days of leave/year.
- Annual Health Checkup.
- Probation 2 months, full 100% salary
- 13th Monthly Salary.
- Voice allowance (1.000.000VND if you handle inbound)
WORKING TIME:
- 5 days/week, random off 2 days/week.
Shift: rotating shifts 24/7, 9 hours/shift (including 1.5 hours of rest).
· Day shift: 7:00 - 16:00 | 9:00 - 18:00 | 12:00- 21:00 | 13:00 - 22:00
· Night shift: 19:00 - 4:00 | 20:00 - 5:00 |21:00 - 6:00 | 22:00 - 7:00
LOCATION:
Location: QTSC Building 1, Tan Chanh Hiep Ward, District 12 - HCM

Cập nhật gần nhất lúc: 2023-01-13 20:12:04