Customer Services Officer - Chăm Sóc Khách Hàng

Re- enrollment
- Responsible for re- enrollment monthly target
- Do re- enroll and care call, Consult extra course at AEG
- Fill up classes with students to meet the minimum number of students in each class
Course Administration
- Manage class information/schedule: open, cancel, delay, start date, end date, term/final test, parents meeting Deliver product presentations
- Prepare and maintain class folders
- Update parents/ students with course progress, input results
Customer Service
- Support with organizing events/ activities for students, Handle students’ requests/ complaints on a daily basis
- Prepare and do customer survey (via hard copy form and telesales)
- Check attendant Call absence, Visit class
Admin Tasks
- Check and follow up all requests till the end, Manage transfer fee/transfer class/save fee document
- Update student list daily
- Manage enrollment document, Update and manage student information

- Strong customer service skills
- Good communication and persuasion skills
- Be able to work by shifts, Saturday & Sunday
- Good at English
- Problem analytical and solving abilities
- Graduated College/University in Economics, Business Administration Foreign Language or equivalent fields
- At least 1 year(s) of working experience in the equivalent positions

- Professional and holistic training
- Creative, supportive and competitive colleagues
- Other benefits: laptop, telephone, uniform, free employee parking
- Competitive basic salary + bonus
- Discount for employee&039; children
- Discount on English courses for IELTS preparation at AEG Vietnam
- 12 days annual leave
Working Locations:
AEG- 37B Pham Ngoc Thach Street, Vo Thi Sau Ward, District 3, HCMC

Cập nhật gần nhất lúc: 2024-01-16 01:25:11