Customer Services Officer - Supply Chain (HCMC Brewery, Dist. 12)

Purpose of the job: Receive, proceed and resolve customer orders, inquiries or complaints, and maintain accurate tracking in the customer service systems, in order to deliver timely and high- quality solutions.
Job summary:
The CS officer is responsible for:

Credit check- follow up & proactively remind Distributor on overdue
Order Management- processing incoming/outgoing orders
Transportation management- truck booking & follow up delivery
Inventory management- allocation controlling & order release upon stock availability
Receiving & resolving the RQC

Job responsibities:

Receive and handle customer complaints, monitor and evaluate the resolution process, in consultation with relevant stakeholders
Identify and exploit cross- and up selling opportunities with existing or new customers and/ or forward these to Sales Representatives or Account Managers
Track and monitor customer orders, inquiries and complaints in the customer service systems, according to key indicators (e.g. service level, costs)
Handle and process customer orders, inquiries and questions, according to internal processes and work instructions
Administer and document customer orders, inquiries and complaints (e.g. enter data into standard company systems), in accordance with established procedures
Uses TPM methodology and Customer Value Pillar as tool- kits for continuous improvement.
Coordinate and supervises activities in assigned team, in line with commercial guidelines and procedures

Qualifications:
Bachelor’s or higher degree in Business Administration or relevant fields.
Experiences/skills:

Ability to effectively work a cross functions
Problem solving & presentation skills
Financial and commercial understanding
Ability to understand and explain the financial and economic effects of Customer Service Management
Strong E2E Supply Chain knowledge
Interpersonal skills
At least 2- 3 years of experiences in similar roles
Experience of working with Customers

Languages
: Strong proficiency in both written and spoken Vietnamese and English

Laptop, Chế độ bảo hiểm, Xe đưa đón, Đồng phục, Chăm sóc sức khỏe, Đào tạo, Nghỉ phép năm, CLB thể thao

Cập nhật gần nhất lúc: 2024-03-26 13:55:38