Customer Services – VietJet Air (District 9)

Handle inquiries and complaints related to service usage or service quality such as booking, seat changes, upgrades, refunds, etc.
Record and forward customer requests to the relevant department/system with full details as per company procedures.
Collect and summarize customer feedback to improve service quality.
Perform other tasks assigned by direct management; willing to work on a 24/7 shift schedule.
Receive and proactively provide consultation/introduce suitable products based on customer requests through VietJet Air’s hotline, email, website, etc.

Job Requirements:

Good communication skills, clear and neutral accent (no regional dialects).
Basic English communication skills.
Responsible, hardworking, willing to learn, and attentive.
Age: 20–35.
Proficient in office computing.
Education: College diploma or higher. No prior experience required.
Able to work on rotating shifts (24/7).

Benefits:

Friendly, professional, and modern work environment.
Opportunities for long- term career development.
Shift work with 1 day off per week.
Participation in team- building and extracurricular activities.
Long- term labor contract and full insurance.
Professional training in customer service and aviation knowledge.
Company benefits in accordance with policies.
Workplace: Galaxy Innovation Hub Smart Building, District 9.
Competitive income (base salary, performance bonuses, and company benefits).

Laptop, Chế độ bảo hiểm, Phụ cấp, Xe đưa đón, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Nghỉ phép năm, CLB thể thao

Cập nhật gần nhất lúc: 2025-09-15 09:20:03