JOB DESCRIPTION:
• Implement other tasks at line manager assigned
• Comply with the Company’s processes, procedures, regulations, and standards
• Support stores and other departments in matters related to Customer Services
• Provide accurate and satisfactory answers to customer queries/ concerns via phone, email, webchat, Linkedin, Facebook,…and other social media interactions within service level agreement.
• Follow communication “scripts” when handling different topics, understand and strive to meet or exceed call center metrics while providing excellent consistent customer service
• Keep records of all conversations in the call center database in a comprehensible way
• Make follow- up calls to inform customers about further response or checking to make sure all their issues are successfully handled.
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
• Complete all required training courses to expand knowledge and performance level
• Do survey via calling to better understand customer insight and behavior
JOB REQUIREMENTS:
• College/University graduated with major related to Business Administration, Commercial, Foreign Trade, Marketing, or Information Technology, etc
• English proficiency at 4 skills. Candidates with one of the following languages: Korean, Japanese, Chinese at intermediate level does not required high level of English
• Minimum 1 year experience in customer service or call center
• Good situation handling, listening and communication skills
• Proficient in using Excels is preferred
• Good writing and communication skills, good tasks, and time management skills
JOB BENEFITS:
Continuos Learning and Developing Environment:
• Get a chance to use modern recruitment tools, participate in the company’s system building stage, digital transformation, ERP and continuous development opportunities
• Participate in trend analysis, learn analytical thinking from leaders, get suggestions and quickly deploy innovative, high- value solutions
• Many opportunities for Promotion in Career, development in the field of training, human resource development and other areas in the HR department depending on passion and ability
• Opportunity to learn, create networks and relationships with senior candidates and leading organizations in the industry, participate in seminars, sharings
• Participate in skills training courses, branding, etc according to the training program of the enterprise
Culture and Colleagues
• Supportive manager and Board of Directors
• Professional working characteristic, high intensity, punctuality
• Young, Dynamic and Friendly working environment
Salary and Benefits
• Fair, professional capacity assessment system, six – months’ s evaluation
• Many opportunities in Career’s Promotion
• Join the Company on Birthdays, Team building, Volunteering, Company Trip, Year End Party, monthly internal activities, ...
• Health Insurance, Social Insurance, Private Insurance,..
• 13th month salary bonus and the company&039;s remuneration and welfare policies
• Compatitive Salary
GENERAL INFORMATION:
Time: Monday to Friday ( 8 A.M to 5.30 P.M), Saturday Morning (8 A.M to 12 P.M)
Location: 56 Nghia Thuc Street, Ward 5, District 5, HCM City
