Customer Specialist (Japanese / Korean / Chinese) - Freshers Welcome - Salary Up To 32M

Collaborates on cross- team and cross- product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Ensure customers stay informed as to the status/solution of their issue.
Attends readiness training and non- technical training to ensure that they become proficient in support topics.
Provides feedback to improve products to more senior engineers or technical advisors.
Resolve or escalate multiple and varied customer issues. Document technical work and research.
Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems
Communicate with customers to understand technical issues.
Utilize troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.

Must Have:

Open to Freshers & Non- Tech backgrounds – must meet one of the following language criteria:
Working time: 7am- 4pm or 9am- 6pm (depend on team)
Fluent in Chinese (equivalent to HSK 5 or above), with the ability to read English documents and basic English communication skills.
Priority given to candidates with customer service experience or a strong customer- oriented mindset.
Fluent in Korean (equivalent to TOPIK 4 or above), with the ability to read English documents and basic English communication skills.
Fluent in Japanese (equivalent to JLPT N2 or above), with the ability to read English documents and basic English communication skills.

Nice to Have:

Having background or working experience in IT/Technical/Engineering/Science/Programming Language is an advantage.

Salary ranges (Gross):
From 27.000.000 VND for Japanese and Korean language
From 21.000.000 VND for Chinese language
An employee who works at night (10PM- 6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance
Full working equipment will be provided Annual Health Checkup
Training will be offered
Activities: Birthday party, Employee engagement activities.
Salary at 100% during the probationary period
20 days leave (12 days of annual leave and 8 days of sick leave)
90% contribution of the gross salary to social insurance

Cập nhật gần nhất lúc: 2025-08-01 19:55:02