Customer Success (CTV CSKH Full-Time)

What will you do?

Write product tutorials and solutions so customers can understand how to use our products effectively
Live chat with customers to support their real- time inquiries
Handle urgent requests from customers on weekends by shift
Call customers when needed to solve urgent issues
Support customers by replying to all their requests via Help Desk

Have a great sense of customer service, a strong desire to learn, and be a great communicator
Have a strong command in English
Able to parse feedback and contribute to the product by suggesting feature requests based on your knowledge of customers
Experience with order management systems is a plus
Written and verbal communication skills with a professional tone
Priority is given for candidates with experience in customer support
Passionate about customer success and helping people

Receive training from experts, help improve expertise, train thinking at work
Great opportunity to be an official member of OCG
Get trained in new technologies, expose and solve difficult problems of e- commerce
Offer 7- 10M net

Cập nhật gần nhất lúc: 2024-12-17 20:10:02