Why Join Filum?
Filum AI is looking for teammates with an AI- native mindset, ready to do high speed work, fail fast to learn fast. We are a fast- growing B2B startup specializing in AI for Customer Service and Customer Experience.
At Filum, you will:
Become part of an AI- native team, where Customer Success is not just support, but a data- driven advisory function
Customer Success Team at Filum is the critical bridge ensuring that customers generate real, measurable value from the Filum AI Platform.
Gain hands- on experience in building CS workflows, implementing AI products, and supporting enterprise clients from onboarding to expansion
If you enjoy taking ownership, proactively solving problems for clients, and moving fast with real impact — this is your playground.
What You’ll Do
Work directly with the founding team in a fast- paced, open environment that values personal growth and ownership
Solution Advisory & Design
- Drive solutions from discovery to delivery. Work with Sales and Product experts to address client&039;s challenges and design bespoke AI- driven solutions.
- Guide clients in planning use- case- specific implementation and platform configuration
- Act as a product expert to ensure customers are maximizing the full value and ROI of the Filum Platform from day one.
Own the Entire Customer Journey
- Build tailored Success Plans for each client
- Leverage feedback & usage data to drive outcomes
- Take end- to- end ownership of customer journeys: onboarding → adoption → renewal
Consult Strategically with Executives
- Build trusted relationships with client decision- makers (e.g. Head of CX/CS, COO, CEO)
- Provide strategic advice on CX, AI Contact Center, Automation
Data- Informed Customer Success- Monitor Customer Health Scores to proactively mitigate churn risks or identify upsell/expansion opportunities
- Leverage behavioral data to surface meaningful insights and make informed recommendations
Be Builder of an AI- Native CS Team
- Create playbooks, templates, and onboarding tools
- Contribute to design new workflows, SOPs, or templates to improve CS productivity and scalability
- Proactively automate your own workflows
Who You Are
Must- Haves:
- High- Willingness Operator: You thrive in ambiguity, learn fast, and stay calm under pressure.
- Value- driven mindset: You ask, “Does this create real value for our customer?” – and act accordingly
- System thinker & self- learner: You love breaking down problems to the root and using logic + tools to optimize how things work
- Team- first attitude: You respect others&039; time, collaborate well with cross- functional teams
- Ownership- Driven: You act like a founder- you don&039;t wait for someone to assign you a task.
- Clear communicator: You can write clearly, speak effectively, and structure ideas in both Vietnamese & English
Nice- to- Haves:
- Experience with visualization to create customer- facing content like slides, video walkthroughs, or checklists
- Familiarity with SaaS / AI / B2B software, or hands- on experience with a tech product
- Have experimented with AI tools (like N8n, custom GPTs, or other no- code platforms), and are curious to learn about building Agentic AI
- Background in startups or small teams where you had to lead or build things from scratch
What You’ll Get
Real ownership: You’ll have the space and support to build → fail → learn → scale – not just execute tasks.
Open- space office located in District 2, working side- by- side with Filum’s founders and leadership team.
Direct exposure to CEOs and C- level clients, gaining insight into real enterprise- level customer success.
🎉 Culture & Work Environment
💰 Compensation & Perks
13th- month salary according to company policy.
Regular team activities: Company Trips, Happy Hours, Birthday celebrations, and holiday gifts (e.g. Women‘s Day, Year- end, etc.).
Monthly salary up to 15,000,000 VND, plus performance- based commission and allowances (lunch, parking, work equipment, etc.).
📚 Learning & Career Growth
You’ll be part of a growth- mindset, AI- native team – expected to take initiative, solve problems proactively, and always look for better ways to deliver value.
Hands- on experience solving complex customer challenges in areas like AI, CDP, and CXM.
Clear career path: from Junior → Senior → Expert or move into a leadership track (Team Lead / CS Manager).
Agile and open startup culture – where you‘re encouraged to experiment, fail fast, and learn even faster.
Internal training and opportunities to build your own playbooks, workflows, and best practices.
🚀 Personal Development & Ownership
KPI- based bonuses tied to results and milestones.
Full insurance coverage in compliance with Vietnam Labor Law (Social, Health, Unemployment Insurance).
