Customer Success Intern

Skedulo is looking for interns to join our Vietnam office. This is a part- time internship, aligned with Vietnam time zone business hours, offering a unique opportunity to work across multiple departments. The intern will collaborate closely with our global Engineering, Product, DevOps, and Customer Success Teams, with the possibility of rotating between the Customer Success and Technical Support roles over the course of their internship.
Key objectives and responsibilities will be as following:

Manage requests for customer vault access.
Update and maintain customer information as necessary.
Track customer engagement activities, including the Quarterly Business Review and monthly or bi- weekly catch- ups.
Complete additional tasks assigned by the team lead related to the Customer Success role.
Review the internal knowledge base and address question- type escalations from customers.
Oversee the new feature request process and ensure follow- up until resolution.
Monitor customer satisfaction metrics.

Minimum Qualifications
Proficient communication skills in English.
Strong time and task management capabilities.
Enrollment in the third or final year of an undergraduate program at an accredited university required.
Ability to engage in effective and positive interactions with customers and team members.
Desired Skills & Experience
Adaptability in responding to diverse personalities, maintaining composure when addressing stressed or upset customers.
Proficient problem- solving, logical reasoning, critical thinking, and decision- making abilities.
Basic familiarity with technical support platforms is advantageous.
Demonstrated interest in resolving issues related to SaaS and Workforce Management products.
Additional Qualifications
Must be able to work at least 1- 2 days in the office inline with internal company policy.
The above statements are intended to describe the general nature and level of work being performed by the incumbent(s) of this job. They are not intended to be an exhaustive list of all responsibilities and activities required of the position.

Enhance your skills and knowledge pertinent to the IT software industry.
Commit to making this a meaningful and productive start to your career.
Enjoy a comfortable work environment that fosters efficiency, teamwork, and knowledge sharing.
Join a dynamic and passionate team.
Opportunity to join our team as official staff, with a comprehensive benefits package
Participate in all company events with our team members
Collaborate with seasoned professionals and benefit from mentorship opportunities.
Acquire valuable hands- on knowledge of products and customer service.
Experience a collaborative and supportive work environment.
Receive personalized attention and guidance for individual development.
Participate in on- the- job training to ensure a clear understanding of job responsibilities.
Engage in a 6- 12 month internship program focused on practical experience.

Cập nhật gần nhất lúc: 2026-01-04 00:45:03