Customer Success Intern

Gain an understanding of the business landscape, competition, and the latest industry trends.
Create instructional materials for apps (user guides and video tutorials).
Other minor related tasks assigned by the manager.
Conduct weekly, quarterly, and annual customer success reports to ensure customers optimize our products/service, issues are resolved proactively and customer goals are met.
Make recommendations to improve customer service quality. Provide insight and relay the voice of customers to the internal teams.
Follow onboarding, training, and support procedures correctly, ensuring that all customers are successfully utilizing the apps, are fully engaged, and get the value they expect.
Gather users’ reviews on the Shopify app listing and other marketplaces.
Answering customer queries on live chat and emails. Collaborate with internal cross- functional departments to meet customer requirements.
Build strong, long- term relationships with customers by constantly communicating and efficiently resolving issues with alternate solutions tailored to individual needs.

Customer support experience is a plus.
Degrees in Business, Administration, Economics, or a related field and available to work full- time
Interest in working with multi- divisional, multi- geographical customers.
Fluent in English, both spoken and written.
Excellent analytical and organizational skills, with a systematic approach to problem- solving.
Enthusiasm for learning and adapting to new challenges.
Demonstrated ability to work both independently and as part of a team.
Proactively engages customers with a consultative, solution- orientated approach to identify new opportunities.

Opportunity to work with clients and partners internationally.
Opportunity to become an official executive for excellent candidates.
Develop competencies and knowledge in the areas of technology services and products.
Competitive salary and attractive commission.
Training 1 on 1 to develop a mindset in working with technology products and services.
Work in the dynamic industries: eCommerce and technology.
Social insurance, health insurance, and other benefits according to the Labor Law.
Daily tea break, monthly birthday celebration, quarterly team building activities, annual company outing trip, and more.

Cập nhật gần nhất lúc: 2024-05-10 14:40:03