Việc Làm
Customer Success Manager

Customer Success Manager

INSPECTORIO

Mức lương

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Hồ Chí Minh

Kinh nghiệm yêu cầu

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Mô tả công việc

JOB SUMMARY
As a Customer Success Manager for Key Accounts, you’ll be managing a portfolio of Key/Strategic Accounts – leading Onboarding, Adoption and Growth initiatives and campaigns to drive renewals and increased Inspectorio footprint and advocacy across your portfolio.
RESPONSIBILITIES
- Build deep, strategic relationships with key clients – working to develop long-term partnerships.
- Lead the execution of onboarding, adoption and growth plans, initiatives and campaigns across your portfolio.
- Measure and track portfolio lifecycle stages, adoption levels, upsell, and renewals
- Manage a portfolio of client accounts and meet defined financial targets
- Conduct regular Quarterly Business Reviews with Key Accounts to discuss account progress, current concerns and opportunities and set clear goals for the succeeding quarter
- Close collaboration with Sales team to ensure effective/efficient account hand-offs
- Help establish/improve processes necessary to ensure efficient and effective team operations
- Work with CSM Leadership and CS Engagement to develop and execute client outreach and engagement campaigns
- Collaborate with the Product team to use customer feedback to drive product development and innovation.
- Work with Customer Support on calibration and optimization of Support tools and processes

Yêu cầu công việc

REQUIREMENTS
- 5+ years in Customer Success, Account Management, Sales, Business Development, Project/Implementation Management or other customer-facing role
- Exceptional organizational and analytical skills
- Excellent communication and presentation skills
- Fluent in spoken/written English
- Ability to analyze and utilize data to drive insights and adoption strategies for client accounts
- Process-oriented mindset
- Ability to make timely decisions and have sound judgment
- Presents very organized and structured thinking for planning and execution purposes.
- Experience in establishing and growing junior to senior-level relationships and being seen as a trusted advisor
- Ability to collaborate within internal, cross-functional and cross-cultural teams (e.g. product management, other customer success team members, customer support, sales, and operations) to deliver effective solutions to customers
- Utilize forward-thinking to implement creative ways to solve complex customer challenges
- Strong individual contributor with a commitment to the customer
COMPETENCIES
- Trusted advisor
- Passionate/ excited for new, emerging technologies
- Creative problem solver
- Willingness to learn
- Clear communicator (written and spoken)
- Relationship builder
- Analytical/ Critical thinker
- Tech-savvy

Quyền lợi

Attractive salary and Performance Bonus

Social insurance, health insurance, unemployment insurance according to Labor Laws

Professional and international working environment

Cập nhật gần nhất lúc: 2019-11-07 17:30:02

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