Customer Success Manager

OVERVIEW
We are seeking a motivated and dynamic individual to join our team as a Customer Success Manager. This is an exciting opportunity for someone who is passionate about driving business success and building strong client relationships.
ROLE AND RESPONSIBILITIES
• Improve customer service experience, create engaged customers and facilitate organic growth.
• Analyze statistics and compile accurate reports.
• Control resources and utilize assets to achieve qualitative and quantitative targets.
• Maintain an orderly workflow according to priorities.
• Take ownership of customers issues and follow problems through to resolution.
• Keep accurate records and document customer service actions and discussions.
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
• Develop service procedures, policies and standards.
• Adhere to and manage the approved budget.
• Keep ahead of industry’s developments and apply best practices to areas of improvement.
QUALIFICATIONS
• Customer service orientation.
• Strong client- facing and communication skills.
• Ability to think strategically and to lead.
• Accounting experience preferred.
• Working knowledge of Customer Service Software (HubSpot).
• Advanced troubleshooting and multi- tasking skills.
• Fluent in English.
• 5+ yr Experience in providing Customer Service Support.
BENEFITS
• 13th month bonus is provided based on performance.
• Incentive will be added based on employee’s performance.
• Social insurance and annual leave based on the Vietnam Labour Code.
• PC provided .
• Work in a dynamic and flexible environment. (no dress code, pantry full of snacks and coffee)
• Team building, Happy Hour every week.
WORKING TIME
• Monday – Friday: From 08:30 – 17:30

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Cập nhật gần nhất lúc: 2024-06-12 22:05:04