Customer Success Specialist

• Learn about products features and update functionalities knowledge continuously
• Identify customer needs and helping customers use specific features
• Propose creative ideas to get more users feedbacks
• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Create help desk articles to help customers easily find guidelines for using the app.
• Collect and report customers insights to product team for improvement.

• Effective and positive communication with customers, team members, and managers
• At least 6- months experience in supporting digital/Software- as- a- Service (SaaS) products
• Willing to take night shifts and weekend shifts
• Basic knowledge of HTML, CSS, and JS is a plus
• Good problem- solving, logical thinking, and decision- making skills
• Ability to adapt and respond to different characters, and maintain calmness when dealing with stressed or upset customers
• Proficient English skills (IELTS > 6.0)

• Income commensurate with experience and ability
• Choose flexible working hours, only 7.5 hours/day guaranteed
• Remote based on personal needs 1 day/month
• Quarterly and annual bonuses based on common goals
• Comfortable working environment, promoting efficiency, teamwork, and knowledge sharing
• Special attention and direction for each member&039;s development
• Lunch support at the company with a full nutritional menu
• Ensure that the regimes comply with State regulations
• Review development roadmap every 6 months

Cập nhật gần nhất lúc: 2024-12-31 22:45:02