Customer Success Specialist - Attractive Benefits

We’re seeking an organized and detail- oriented Customer Success Specialist to join us as a key point of contact for our largest and most complex customers. You will onboard new customers, consult on processes, and instruct customers on best practices to maximize the value of their investment. This role works closely with internal teams to ensure products meet customer needs and to stay informed on standard concepts, practices, and procedures for serviced products. You should expect to support multiple accounts and multiple products, promoting retention, loyalty, and account growth.
Driving exceptional outcomes with purpose- built solutions. Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients. We’re problem solvers, engagers, and creative thinkers who always strive to help our customers succeed. Our agile, relationship- based support helps the largest, most innovative enterprises thrive. If you crave problem- solving, finding improvement in processes, learning, and working within a diverse global team, you&039;re the fit we&039;re looking for. Join our global team of experts and grow your IT career with us.
Tek Experts is part of TeKnowledge – where innovation meets purpose. We’re transforming the tech landscape globally, delivering advanced technology services, cybersecurity expertise, and unmatched technical skilling, tailored to the unique landscapes of the public and private sectors.
Overview
This role will

Develop a thorough working knowledge of the suite of products.
Act as a subject matter expert on assigned products and answer customer and internal employee questions about implementation procedures.
Ensure client configuration aligns with recommended best practices.
Invest in ongoing self- development to acquire industry- relevant skills necessary to satisfy customer needs.
Understand how our customers are utilizing our products and recommend additional features they can leverage to enhance their business.

In this role:

A passion for technology and familiarity with enterprise software applications are required.
A bachelor&039;s degree from an accredited college or university, or equivalent work experience, is required.
At least 2 years of experience as a Customer Success Specialist are required.
Exceptional time management skills, the ability to prioritize multiple tasks, and the ability to meet deadlines in a fast- paced environment are required.
Experience providing high- level client support, both internal and external, is required, including the ability to build strong client and team member relationships.
Proficiency in both written and spoken English is required.
Excellent spoken and written communication skills and presentation skills are required, along with the ability to effectively convey a variety of topics to a diverse audience.

We at Tek Experts, believe in you and we want you to be part of us. That means we provide ongoing support for your development and give you exposure to the latest technologies and working environments. We’re a modern, challenging and fast growing, business because of our people. They are smart, curious, client- oriented and results- driven.
In return, we offer you

Committed to offering career development opportunities to all our staff
Continuous professional development and certification programs
Excellent remuneration package
Top office in a central location
Excellent working conditions, casual atmosphere, and state- of- the- art hardware

To say people are our greatest asset has become something of a cliché but at Tek Experts, we strongly believe it’s true.

Cập nhật gần nhất lúc: 2024-05-07 19:10:02