Customer Success Specialist (Local Afternoon Shift

Why we’re looking for you
You’re a great match if you
We are looking for an experienced Customer Success Specialist in this high growth rate stage, who can work directly with our customers all over the world.
After purchasing/sale for the product is the most important phase of the customer lifecycle to ensure customers have the best experience in this product and service, and no negative reviews left.

Effectively prioritize, multitask, and engage with customers.
Put the team above yourself- elevating the group&039;s performance through proactive collaboration and knowledge- sharing.
Possess empathy, diplomacy, and poise under pressure when working through customer concerns.

You’ll do

Educate and empower our customers to become better users of the product.
Other duties as assigned by manager
Communicate with customers via live chat platform to help them get familiar with the product or provide them the appropriate document included in conversations.
Maintain excellent knowledge of our products and services in order to understand the customer’s needs.
Thrive on providing support through many different channels of communication – including: email, chat, ticket and social media such as Facebook Group.
Proactively provide feedback to internal teams that help to improve our products and create a better customer experience
Collaborate with technical staff to learn the product and support the customers to use it effectively.
Listen to customers and work with technical staff to figure out what their issues exactly are and solve them as soon as possible.

You have...

Must be a good team player, capable of working independently as well.
Excellent interpersonal skills and ability to develop relationships with all personality types.
You’re curious and have a natural ability to “zoom- out” of a problem, in order to ask the right questions.
Ability to evaluate, troubleshoot, and follow- up on customer issues as well as replicate and document for further escalation.
Patience, attentiveness and goal- oriented focus.
Good Knowledge about e- commerce is a big plus
Ability to work well under pressure and meet tight deadlines.
Ability to own the customer experience and deliver more than their expectations, treat them well as a guest in your own home
Being empathy — the ability to understand and share the feelings of another — is more of a character trait than a skill.
English: Advanced level (Effective written communication skills);
Minimum 1+ years’ experience in Customer Support (experience in technology/ e- commerce is an advantage).

We offer...

Working directly with foreign customers and colleagues, leverage your Business English Communication skills.
Annual team building: summer trip, many indoor and outdoor activities such as soccer club, swimming club, cycling club...
Yearly Salary Package: 13th- month salary bonus + Performance bonus: up to 3 months. + Bonus on birthday, 30/4&1/5, 2/9.
Days off: 12 annual leaves/ year and 12 remote working days/ year.
Salary range: Negotiate
Work remotely (after probation)
Clear vision of your career progress: performance review with potential for raise 2 times per year and Team Leader promotion opportunity.
Weekly shoulder massage treatment.
Social insurance & Health insurance for team members & Annual Health Checkup at the top clinic in Vietnam
You are encouraged to have a life outside of work: Regular team building activities, tickets to conferences, sporty activities, etc.

Why you’ll love working here

Learn product- thinking and customer- centric mindset.
Clear & Scientific Agile Framework on the whole company workflow & culture.
Professional and creative office view
Young and passionate colleague
Working time (optional): Sunday to Thursday (01:00 PM- 10:00 PM) or Tuesday to Saturday (01:00 PM – 10:00PM)
Become an expert with in- depth knowledge about world- class products and services
Collaborative and supportive environment
Own valuable customer relationships in one of the fastest thriving industries.
Deliver a top- notch customer experience which helps customers to maximum their benefits

Cập nhật gần nhất lúc: 2024-04-18 18:35:40