Customer Supply Chain Manager

OVERVIEW: This role will represent Avery Dennison Operations and Supply Chain organization with key customers to be their single point of contact to provide supply chain strategy and solution to Commercial/ customers, and
ensure service level targets are fulfilled with continuous improvement to become simpler, faster and more
competitive. This role has an internal and external element; it is wired directly into the RBO supply chain and
our internal supply to create a fully integrated supply chain organization. This global role will be the key
interface for Commercial, Operations and Technical teams within the three regions and also be part of the
Branding Solutions organization.
YOUR RESPONSIBILITIES WILL INCLUDE:
1. Serving as the single point of contact for Operations and Supply Chain with the retail brand.
- Identifying key contact points within the retail brand, and establishing direct wiring with them.
- Establishing a regular cadence with the retail brand to review operational and supply chain performance.
2. Working closely with the account management team to incorporate key operations and supply chain
activities into the overall strategy to win at the account.
3. Coordinating key internal stakeholders - account management, customer service, manufacturing, supply
chain, etc... to drive improvement in key metrics (service) and quickly resolve issues.
- RBO-specific operations and supply chain scorecard
- Weekly/monthly/quarterly RBO-specific service level calls
- Quarterly/bi-annual operational performance reviews with the RBO
4. Providing great internal visibility of RBO by demand by product line and sourcing location
- RBO forecast intelligence for demand and capacity planning
5. Proactively communicating to the RBO planned product transitions, capacity plans, supply chain disruptions,
etc.
- Inventory cut overs
- Global capacity utilization management by product line
6. Recommending and developing sourcing strategies to better service the RBO