Customer Support Agents (Part-Time)

Expectations
Description
Successful candidates will join our team to assist in answering questions, troubleshooting, replicating customer experiences, and escalating queries when required. Agents should be capable of providing answers to both simple and complicated questions in a timely manner.The position demands an excellent standard of customer service, good English writing skills, and a high level of customer satisfaction.
Were seeking some Customer Support Agents (Part- time) to assist in providing email customer support and customer queries from around the world.

Work with managers on customer feedback.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution;
Meet personal/teams targets;
Follow communication procedures, guidelines, and policies;
Keep records of issues/problems for further investigation from functional teams;
Identify and assess customer&039;s needs to achieve satisfaction;
Provide accurate, valid and complete information by using the right methods/tools;
Build sustainable relationships and trust with customer accounts through open and interactive communication via email/chat or other support channels;

Requirements

High sense of responsibility and enthusiasm;
Excellent English skills, especially in writing and reading (no English certificate is required but English level should be equivalent to IELTS 6.5/TOEIC 850 and up);
Good computer skills (familiar with MS Office & Google applications);
Excellent interpersonal skills;
Familiar with smartphone/ mobile device/mobile applications;
Ability to work independently and in a team;
Attention to detail and desire to learn;
Flexible, adaptable to new changes;
College students and freshmen are preferable;
For those who have outstanding performance after 3 months, we may extend the contract for full- time employment.

Working time- Operating hours: Monday through Sunday.
Part- time: 4 shift/week

6AM- 12PM
6PM- 12AM
12PM- 6PM
12AM- 6AM

- Required to work 24 hours across the week, including one overnight shift (6 PM- 12 AM). Shifts can be scheduled around agent availability but candidates with open schedules are preferred.

Benefits

International, fun, and professional working environment;
In- house classes: Yoga and BJJ;
200% pay on holidays and 300% on Tet.
Attractive benefits (PT: 39,000- 50,000 VND/hour);
Laptop/computer and other equipment is provided;
Nap room for a quick rest;
Flexible working hours;
Free in- house gym and game room for everyone: We love board games, video games, PS5, ping pong, football tables, and VR games;
Continuous training to fully develop your potential;
An open and honest culture where people are valued, treated fairly, trusted, and empowered;

Cập nhật gần nhất lúc: 2024-06-21 02:00:03