Customer Support - Call Center

Client Service:
- Train new employees and inform them about the company’s customer management policies
- Review customer or client accounts, providing updates and information
- De- escalate situations involving dissatisfied customers, offering patient assistance and support
- Guide callers through troubleshooting, navigating the company site or using the products or services
- Call clients and customers to inform them about the company’s new products, services and policies
- Take customer inbound calls and provide accurate, satisfactory answers to their queries and concerns
Business Administration:
- To report any unusual problems to direct management
With concerned divisions/departments:
- To cooperate with Retail Claims Division:
· to follow up any pending claim cases;
· to answer client’s queries in compliance with the company’s procedure;
- To coordinate with Digital Business Development Division
· to work closely with Digital Business Develop Division to update system;
· to follow up with client’s request;
- To coordinate with related Division / Department for for all related jobs or in closed coordination with other departments for special events organized by Company.
Others:
· To update the market trends directly influenced on Company’s business activities;
· To report any unusual problems if any;
To execute other office work as required by the Company.

QUALIFICATIONS:
- Good at English
- University Graduation
SKILLS/KNOWLEDGE:
- Phone skills, including familiarity with complex or multi- line phone systems
- Troubleshooting skills
- Adaptability and flexibility
- Computer literacy
- Strong communication, both written and verbal
- A patient and empathetic attitude
- Great active listening skills
- In- depth knowledge of a company’s products and/or services
- Comfortable working in fast- paced environments
- Strong time management and organizational skills
EXPERIENCE:
Marketing, sales, admin background.

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Cập nhật gần nhất lúc: 2024-04-03 12:06:42