Customer Support Collaborator (Remote)

Job Description:

Keep customers informed on the status of their requests.
Report recurring issues to the product team to support continuous improvement.
Perform additional tasks as assigned.
Collaborate with the team to deliver high- quality customer service.
Assist customers during the installation and usage of BSS Commerce Shopify products.
Coordinate with the development team by creating tasks, relaying technical issues, and managing customizations as needed.

Requirements:

Strong skills in communication, presentation, analysis, and critical thinking.
Team- oriented with a quick learning capability.
Compensation is based on actual hours worked.
Basic knowledge of HTML/CSS is an advantage.
Minimum 30 hours per week, with required hours from 18:00 to 0:00 on weekdays. Weekend shifts are optional.
Proficient in English with an IELTS score of 6.5 or equivalent.
Prior experience in customer support for tech or e- commerce is a plus.
Ideally a university student in their third or final year, or between 22- 25 years old.

Benefits:

Improve English proficiency and develop client relations skills.
Salary: 60,000 VND/hour.
Work remotely with an international team and gain exposure to the latest in technology and e- commerce.

Cập nhật gần nhất lúc: 2024-10-30 16:30:03