Customer Support Engineer

- Applying strong verbal and written communication skills in the supported language, and solid technical knowledge of supported Microsoft products, to represent Microsoft and communicate with Microsoft customers through telephone, email and web response, carrying out the following activities as needed:
- Represent Microsoft and communicate with Microsoft customers.
- Use standard processes, implement existing diagnosis methods, solutions/workarounds to effectively deal with customer and technical issues to achieve problem resolution and customer satisfaction. Document incidents, report customer suggestions and technical issues to Microsoft.
- Produce quality documentation and share with the appropriate team members and tech lead as appropriate.
- Compliance with the service operation processes for execution excellence.
- Adherence to the Microsoft Business Code of Conduct in all customer interactions and interactions with Microsoft, and strict adherence to data privacy guidelines – never putting customer PII at risk.
- Manage relationships with multiple customers, partners and collaborate with business contacts within Microsoft.
- Respond to voice of customers, utilize Microsoft escalations and meet response, resolution, efficiency, productivity and utilization targets required by Microsoft business unit.
- Communicate and collaborate with cross- group peers and Microsoft resources both proactively and reactively in order to identify and leverage the right resources to arrive at solutions to tough and hot problems.

- Have at least 1- year working experience in customer- facing roles.
- Good understanding of computer systems, mobile devices and other tech products. Ability to provide step- by- step technical help, both written and verbal.
- Excellent spoken English is a must.
- Quick adaptability to changes and strong self- study.
- Passion in technical support roles.
- Customer- centric mindset.

- Bonus by individual ability and company’s performance.
- Salary and position is reviewed 1 time a year
- Dynamic and sociable working environment.
- Social insurance, health insurance, unemployment insurance and other benefits
- Having chances to get attractive company bonus every month/year
- Company trip once a year + Joining party

Cập nhật gần nhất lúc: 2024-03-14 09:50:16