Customer Support Executive

What we expect you to perform
- Receive and respond to customer inquiries through all communication channels such as email, Slack, WhatsApp, and more.
- Transfer technical problems and customization requests to the development team, ensuring that work is delivered to customers in a timely and high- quality manner.
- Carry out other tasks assigned by the management as needed.
- Provide customers with regular updates on the status of their requests and any ongoing issues.
- Assist customers with installation and usage of Magestore POS, troubleshooting and resolving any issues they encounter.
- Understand thoroughly Magestore POS product and Magento.
To be a BSSer, you will have
- Trained by 6+ year experienced ecommerce expert/specialists
- At BSS Group, tea & coffee is free. Besides, we have a bookshelf with many interesting books for our members to borrow and of course, they are free too
- Other benefits according to the provisions of the Company and the Labor Code
- Monthly in- house coaching and mentor programs
- Work with 100% foreign. Exposed to the latest technology and eCommerce trend
- Opportunities to be promoted to Support Leader/Business Analyst
- Office with a great view from the 18th floor and creative workplace design
- Performance bonus, seniority bonus, birthday gift
- The State statutory holidays and collective activities organized by the Company (travel. team building, health care, volunteer…)
- Youthful and dynamic working environment with 95% members are 9x, we have many clubs: running, football, board game...
- Working hours are 5 days/week
- Opportunities to improve English skills and to gain hands- on experience in dealing with and negotiating with diverse clients
- Salary: 9- 15M (Review every 6 month).

- Previous experience in customer support, particularly in a software or e- commerce environment, is preferred.
- Excellent problem- solving and critical thinking skills.
- Strong communication skills, both written and verbal.
- Ability to work independently and as part of a team.
- Ready to support clients on different timezone.
- Strong organizational and time- management skills.
- 22- 25 years old
- Fluent in English (IELTS, TOEIC certificate is preferable)

Cập nhật gần nhất lúc: 2024-04-17 14:05:33