Customer Support Executive

Build deep relationships with customers to enable them to be loyal customers.
Work together with the team to achieve the team & company’s goals.
Suggest information about other products and services to customers to satisfy customer’s needs to drive business growth.
Collect customer information and communicate with them to get their feedback/ insights into current/ future products or services then collaborate with the product team to make them go live.
Provide onboarding help, answer questions about features, and transfer customer issues to the development team if you can’t solve them.
Based on the team guidance, communicate with customers via phone, email, chat, or in person.

Respect the differences of others, including cultural and language differences, and will adapt their style and approach to match the needs of different individuals and teams.
Have a reliable computer to enable efficient remote work from home.
Be proficient in both written and verbal English.
Work constructively under stress and pressure.
Adapt easily to new ways of doing things, and thrive on change and ambiguity.
Have experience in the customer service field.
Be willing to learn about e- commerce, technical aspects of our app and E- commerce platforms.

13- 18 days full paid leave/year.
Performance bonus, 13th- month salary, public holidays bonus (30/4, 1/5, 2/9,1/1); bonus for Excellent Employee and Excellent Team.
Work performance review 2 times/ year (in May and November).
Work with thousands of e- commerce merchants around the world. Gain huge knowledge about the e- commerce industry.
Night shift allowance: 30% of the salary for working during night hours (10 PM- 6 AM).
Comprehensive insurance package including social, health, unemployment, and Bao Viet care insurance.
Engaging activities and celebrations: Annual company trip,YEP, quarterly team building, sports clubs, and special occasions along with other company- provided benefits.
Competitive salary (negotiable based on experience).
Nice working space with young, dynamic & friendly colleagues and free coffee, tea, and drinks.
Work- from- home equipment allowance: 300,000 VND per month, prorated by the number of remote working days.

Cập nhật gần nhất lúc: 2024-12-14 13:05:02