Customer Support Intern – English Email Communication

You will learn how to manage customer interactions via email and chat, resolve inquiries effectively, and understand global customer experience best practices.
About the RoleMisen is looking for a Customer Support Intern with strong English communication skills to join our Email Team. This is a great opportunity for students or fresh graduates who want to gain hands- on experience in e- commerce and customer service while working in a professional, English- speaking environment.
Misen is a fast- growing cross- border e- commerce start- up founded in 2021. We design, build, and scale direct- to- consumer brands across high- growth global markets. Powered by our Build- Measure- Learn culture, every teammate can experiment quickly, learn faster, and help drive triple- digit annual growth.
What You’ll Do

Handle email and chat inquiries in English regarding products, orders, and company policies.
Assist in collaborating with Marketing and Fulfillment teams to notify customers of order status and collect feedback.
Support order tracking, complaint logging, and customer data updates.
Learn to respond to customers with professional and empathetic communication.
Participate in training sessions and apply best practices for customer care.

Excellent written English skills (IELTS 6.5+ or equivalent).
Interest in customer service, e- commerce, and global communication.
Strong problem- solving and interpersonal skills.
Detail- oriented, organized, and eager to learn.
Ability to work in a fast- paced environment and collaborate in a team.
University student or recent graduate (final year preferred).

Exposure to real- world English communication in a business context.
Opportunity to be considered for a full- time role after internship.
Professional training in customer service & e- commerce.
Internship allowance.
Fun, young, and dynamic work culture with supportive colleagues.
Flexible working hours to accommodate academic schedules.

Cập nhật gần nhất lúc: 2025-09-15 11:40:03