Customer Support - Laboratory Service for Clinic & Hospital / Nhân viên Hỗ trợ khách hàng - Dịch vụ xét nghiệm cho Phòng khám Bệnh viện

The Help Desk in Lab plays a critical role in ensuring positive customer experiences by providing support, handle, and assistance to Customer – Clinic & Hospitals (C&H) for Laboratory Inquires and complaints.
Communication:
- Interact with External Customers (Clinic and Hospital) and Internal Department (Sales, Sales Ops) via phone- Hotline, email to address inquiries, provide information and resolve Laboratory issues in a timely and professional manner
Customer Support:
- Handle Laboratory complaints: Work with various stakeholders (Lab, BO, CS, Sales) to investigate, identify the root causes, find appropriate solution and prevention
- Assist Customers with Product Information: Provide the Information/caution of Test, Test Value and appropriate guidance relating to procedures
- Perform additional assigned tasks as needed
Documentation/Reporting:
- Maintain accurate records of customer interactions, inquiries and resolutions and follow up to ensure customer satisfaction
- Continuously evaluate and identify opportunities to contribute for the process improvements that positively impact our customers
- Point out Customer Demand, Service Gap level between Diag & Market

- Problem- Solving
- Teamwork and Collaboration
- Technical Proficiency (can understand laboratory procedures, equipment, and protocols)- Background as Lab Technician is an advantage
- Customer Service Orientation
- Language: Fluency in English (Speaking, listening, writing, and reading)
- Good Time Management
- Communication skills
- Attention to detail
- Available to work shifts, which may include work during evenings, weekends, and public holidays
- Ability to work under pressure

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Cập nhật gần nhất lúc: 2025-09-24 22:05:02