Customer Support (Nightshift - 30M total package)

Resolves or escalates multiple and varied customer issues. Documents technical work and research.
Collaborates on cross- team and cross- product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Provides feedback to improve products to more senior engineers or technical advisors.
Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems
Reviews issues and contacts customers to understand issues.
Provides feedback on how to improve automated tools.
Identifies potential defects and escalates to more senior engineers to resolve.
Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
Attends readiness training and non- technical training to ensure that they become proficient in support topics. Product/Process Improvement

Proficient in English (4 skills) (Advanced level)
Open to rotating to night shifts every 6 months as part of team scheduling (8:00 – 17:00 & (20:00 – 5:00 OR 23:00 – 8:00)
At least 3 months to 3 years of experience in IT industry
Customer service mindset
IT educational background
Willing to work during Tet and holidays (with a salary up to four times the normal rate)

Salary offer: from 20- 26 million gross
90% contribution of the gross salary to social insurance
20 days leave (12 days of annual leave and 8 days of sick leave)
Training will be offered
Salary at 100% during the probationary period
Full working equipment will be provided Annual Health Checkup
Activities: Birthday party, Employee engagement activities.

OTHERS:

Working location: VISTA Building, 19 Tan Cang St., Ward 25, Binh Thanh Dist., HCM City.
Working time: 8:00 AM – 5:00 PM, 5 shifts/week

Cập nhật gần nhất lúc: 2025-08-28 22:55:03