Customer Support Officer - Call Team (Night Shift) (360M - 660M VND Per Year)

Assist supervisors/manager in projects such as call report, developing call scripts or knowledge base content. Provide input on how to improve customer experience
Answer and address a high volume of incoming call inquiries related to product issues, sales policies, and order status in a professional and courteous manner
Recognize low customer satisfaction call and provide constructive feedback and recommendations to agents for improvement. Alert the management team of trends in customer calls or any suspicious event
Identify and escalate issues to higher- level management when necessary
Meet or exceed key performance indicators for call resolution rate, customer satisfaction
Provide exceptional levels of customer satisfaction by demonstrating patience and empathy towards customers from diverse cultures and backgrounds in the US

Ability to present yourself and the company in a professional manner
Experience with support applications like Freshdesk, Zendesk, and Teamsupport is nice to have
Bachelor&039;s Degree or Equivalent
Ability to handle stressful situations and establish rapport with the client
Customer relationship management experience is strongly desired
1- 3 years of experience in a call center customer service, minimum of 6 months of night shift (annual compensation 360- 660M VNĐ per year)
Work Hours: 44 hours/week- night shift (specific time to be discussed in the interview)
Responsible and mature individuals only
Have sought knowledge of customer service practices and principles
Proficient in English listening, verbal, and written communication skills. IELTS above 6.5 or equivalent

At Crossian, our people are the key to our success. We believe in creating an attractive total compensation package (TCP) that not only retains employees but allows them to excel in their profession. These include:

Total Compensation Package (360M- 660M VND per year)
Monthly Salary Range: 12- 22M VND (depending on experience)
Junior Level: 1+ years of experience in a call center customer service, minimum of 6 months of night shift (annual compensation 360- 510M VNĐ per year)
Global health insurance, Training & Development budget, Team building budget, 5- star company events, 12 days Work- from- home allowance & much more.
Full salary during probation
Bonuses: Average 18 months performance and annual bonuses per year
Other benefits in accordance with the Company&039;s Policy and Vietnam Labor Law.
Please note that we appreciate all applicants&039; interest; however, we will contact only those candidates selected for interviews.

Cập nhật gần nhất lúc: 2025-10-03 05:35:02