Customer Support Remote

Resolve customer issues by offering solutions or alternatives, and following up to ensure their satisfaction
Collect insights and feedback for product improvements
Escalate unresolved customer issues/complaints to the appropriate departments for further investigation
Collaborate with other team members to ensure customer satisfaction and retention
Respond to customer inquiries via phone, email, and live chat in a timely and professional manner (99% of the time would be via email and chat)
Continuously improve knowledge of products, services, and procedures to better serve customers

Work remotely from home
Strong problem- solving skills and ability to think on your feet
Prior experience in Customer Support or a similar role (preferably Product Marketing)- we do except newly graduated students
Excellent communication skills, both written and verbal
Ability to multitask, prioritize, and manage time effectively
Empathy and a strong desire to help customers

Nice to have (not required):

Familiarity with e- commerce platform (Shopify, Magento, WooCommerce, etc)
Experience working with foreign customers
UI/UX knowledge
HTML/CSS knowledge
Experience with CS platform: Crisp, Freshdesk, Zendesk, etc

Social insurance, health insurance, and unemployment insurance based on full gross salary
Professional development opportunities, including conferences, training, and certifications
Bonus structure based on individual and company performance
Competitive salary offers based on experience (starts from 8- 10M/month)
6 working days/week from Mon – Sat 2AM- 8AM
Annual company trip + occasional team building sessions

Cập nhật gần nhất lúc: 2024-07-16 23:35:03