Customer Support Representatives

We are currently seeking motivated individuals fluent in Vietnamese and English to join our team as Customer Support Representatives. This role involves handling inbound calls, emails, and tickets to provide timely and effective assistance to customers. Proficiency in one or more additional languages such as Mandarin, Cantonese, Thai, etc., is highly desirable but not a must.
Responsibilities:
- Respond promptly to customer inquiries via phone, email, and ticketing system.
- Provide accurate information regarding products, services, and policies.
- Assist customers with order placements, tracking, and returns.
- Troubleshoot and resolve customer issues with patience and professionalism.
- Escalate complex issues to appropriate teams for resolution.
- Maintain a high level of customer satisfaction through excellent service.
- Keep detailed records of interactions and transactions in the CRM system.
- Collaborate with team members to improve processes and enhance customer experience.

- Competitive salary and benefits package.
- Opportunity to work on a cutting-edge eCommerce project with a leading client.
- Collaborative and dynamic work environment.
- Professional development opportunities.