Customer Support Representatives

Ensure customer satisfaction and provide professional customer support.
Clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Communicating with customers through various channels such as phone, email, social media, or ticket system.
Collecting customer information and analyzing customer needs to get insights into current/ future products or services.
Maintaining a positive, empathetic, and professional attitude toward customers always.
Creating support tickets for the team.
Answering questions about features, documenting any technical issues, and passing them on to the product team.
Develop trusted advisor relationships with key customers.
Responding promptly to customer inquiries.
Build and maintain strong, long- lasting client relationships.

Self- motivated individual who enjoys winning as a team.
At least6 months experience.
Optimistic, enthusiastic, and people- centric focus.
Good English for Writing, Reading, Listening, and Speaking (IELTS, TOEIC level equivalent to5.5 or higher).
Great attention to detail and accuracy.
Great problem- solving skills and ability to collaborate.
Proficient typist and easily adapt to new software applications.
Prefer to have experience Customer support in tech Company.

You will get:

Salary according to ability (Salary up to 10 Net + Review bonus, income up to 15 mil).
Recommended courses to improve self- knowledge, the company has financial support.
Participate in internal training programs to the improve capacity at the company.
The young working environment is suitable for those who love technology, like challenges at work, always learning and developing themselves and especially many opportunities for advancement.
Bao Viet Heath Insurance.
13 months salary, Holiday bonus, Tet bonus.
Working from Monday – Friday, 8 AM- 5 PM; no OT.

Besides:

12- 15 days full paid leave/year.
Annual health check.
Review salary 2 times a year.
Holiday travel, Teambuilding 3- 4 times/year.
Participating in Social Insurance following the provisions of the Law.

Cập nhật gần nhất lúc: 2024-06-24 09:50:03