Customer Support Specialist

Location:HCMC or RemoteJob Type:Full- timeJob Description:We are looking for a dedicatedCustomer Support Specialistwho is passionate about providing solutions and enhancing user experience through expert support and proactive engagement. This role requires a keen interest in technology, a deep understanding of our products, and the ability to troubleshoot and communicate effectively across multiple platforms.Responsibilities:Customer Interaction:Provide support to users across multiple channels, ensuring high- quality assistance with a proactive approach.Product Expertise:Develop a deep understanding of the product and its industry, mastering the functionalities and interconnections of all features.Problem Solving:Exhibit strong problem- solving skills with the ability to find effective workarounds for user issues.Issue Reproduction:Attempt to reproduce reported issues, clarify with users when incidents are not bugs, and coordinate closely with the development team to resolve production issues aggressively.Customer Onboarding:Understand customer needs thoroughly, set up tenant environments, and guide new users on how to effectively utilize the platform.Feedback Management:Collect and analyze customer feedback, providing detailed reports to enhance product development and support.Organizational Skills:Manage multiple tasks and priorities efficiently, maintaining a high level of organization and attention to detail.AI Tools:Utilize artificial intelligence tools to augment support processes and improve customer interaction.Language and Communication:Demonstrate excellent command of the English language, both in writing and speaking.

Requirements:

Ability to work effectively in a fast- paced, dynamic environment.
Experience in customer support or a related field, with a track record of solving complex customer issues.
Experience in managing customer interactions across various communication channels.
Excellent problem- solving skills and the ability to operate independently to find solutions.
Proficiency in using AI tools to enhance customer support tasks is preferred.
Open- minded and growth- oriented, with a strong desire to contribute to team and product development.
Passion for technology and strong willingness to learn continuously.

Qualifications:

Proficient in English (English command must be good)
Strong interpersonal and communication skills.
Bachelor’s degree in a relevant field (e.g., Business Administration, Information Technology) or equivalent practical experience.

Competitive salary and comprehensive benefits package.Dynamic and innovative work environment with opportunities for personal and professional growth.Access to cutting- edge tools and technologies.

Cập nhật gần nhất lúc: 2025-10-12 03:30:03