Customer Support - Technical

knowledge of supported Microsoft products, to represent Microsoft and communicate with Microsoft
Applying strong verbal and written communication skills in the supported language, and solid technical
customers through telephone, email and web response, carrying out the following activities as needed:
Preferred Competencies:
Support Engineer
Technical
ITECHWX VIETNAM
Represent Microsoft and communicate with Microsoft customers.
Manage relationships with multiple customers, partners and collaborate with business contacts within
Microsoft.
reactively in order to identify and leverage the right resources to arrive at solutions to tough and hot
Respond to voice of customers, utilize Microsoft escalations and meet response, resolution, eċciency,
Use standard processes, implement existing diagnosis methods, solutions/workarounds to eĊectively
Communicate and collaborate with cross- group peers and Microsoft resources both proactively and
Document incidents, report customer suggestions and technical issues to Microsoft
productivity and utilization targets required by Microsoft business unit.
deal with customer and technical issues to achieve problem resolution and customer satisfaction.
problems.
Produce quality documentation and share with the appropriate team members and tech lead as
appropriate.
Compliance with the service operation processes for execution excellence.
with Microsoft, and strict adherence to data privacy guidelines – never putting customer PII at risk.
Adherence to the Microsoft Business Code of Conduct in all customer interactions and interactions

Cập nhật gần nhất lúc: 2024-10-08 07:50:03