Customer Technical Support

Main Responsibilities
Technical services & Responsiveness
· Identify the right resource to collaborate with to work toward the final solutions.
· Drive the communication with the customer to deliver desired solutions in response to customers’ concerns.
· Effective Communication & Collaboration
· Collaborate with cross- group peers both proactively and reactively.
Operational Precision
· Manage and prioritize your workload while keeping team members and management appropriately informed.
· Use appropriate documentation and utilization and / or labor tracking methods to account for time.
· Specific measurements include achieving the CPE team goals, time to resolution or escalation, enabling a response time similar to competitors, maintaining technical skills through completion of ongoing readiness and new Azure technology training.
Training & Readiness
· Work with your manager, as appropriate to assess your own core competencies and identify current knowledge deficiencies /training needs, as well as potential future needs.
· Meet with your manager to assess and adjust the plan as needed to match mid- and long- term career plans.
· Implement your development plan, actively seek development opportunities, and complete all scheduled training.
· Make effective technical presentations, both internal and external.

Qualifications:
· A minimum of 1–3- year IT experience and demonstrate aptitude for providing superior customer service in politically charged environment.
· Strong analytical logic thinking.
· Must have strong verbal and written English skills.
· Excellent communication skills, collaboration skills, self- motivation and must have a strong team spirit.
· Bachelor&039;s degree in computer science, Electronic Engineering or equivalent experience.
· Knowledge of one or two of the following domains:  Network, Cyber security Collection products. Familiarity with OS Internals concepts (Windows, Linux, etc.), Storage, Active Directory and Security Understanding of Virtualization concepts and virtual system administration, in- depth knowledge of VMware/Hyper- V as a plus.
· Knowledge of Microsoft Azure Platform services (as a plus) Microsoft Azure architecture and its components (Fabric, Compute, Storage, etc.) Azure Platform development and deployment concepts

- Bonus by individual ability and company’s performance.
- Having chances to get attractive company bonus every month/year
- Company trip once a year + Joining party
- Social insurance, health insurance, unemployment insurance and other benefits
- Salary and position is reviewed 1 time a year
- Dynamic and sociable working environment.

Cập nhật gần nhất lúc: 2024-03-09 06:25:24