Data Analyst - Chuyên Viên Phân Tích Dữ Liệu

- Work with management teams and related department to interpret data, analyze results using statistical techniques and provide ongoing reports

- Provide concise data reports and clear data visualizations for management

- Work closely with related departments to ensure timely and accurately data report.

- Perform workforce management, scheduling, forecasting, etc., to ensure service level target and other department KPIs achieved

- Provide insight inputs to meet stockholders’ requirements

- Assume Customer Service Support Team Leader responsibilities when necessary

- Undertake other tasks assigned by Customer Support Unit Head

- University/ College Degree. Preferably in Business/ Finance/ Banking

- At least 2 years of relevant experience

- Previous experience in Customer Service/ Contact Center is a plus

- Excel, Power Point: Advanced

- Familiar with SQL

- English: Good

- Good multi-tasking skill

- Analytical problem-solving skill and logical thinking

- Customer-orientation skill