Data Manager (GCB6)

If you’re looking for a career that will help you to stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Retail Banking and Wealth Management

Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

Customer Value Management -

Customer Value Management is vital in maintaining HSBC’s position as a provider of world-class retail banking and wealth management solutions, directing business development with a focus on customers. The team works to ensure the most appropriate pricing, products and promotions are directed to the most relevant customers, concentrating on building value, treating customers fairly and creating a superb customer experience.

We are currently seeking an ambitious individual to join this team in the role of Data Manager, RBWM

In this role, you will:

• Employ several programming languages and/or Business Intelligence tools of different utility to integrate and manipulate data from information systems (data warehouses, data marts, system master files, and external data etc.)

• Manage programs to generate standard/ad hoc reporting and data extracts required for analytical decisioning and to support CRM (Customer Relationship Management) and campaign management by creating targeted leads and contacts for the mail, telephone and internet channels

• Consult with other departments and functions regarding their usage of available information infrastructure to optimize the business value they receive

• Provid visibility and escalation regarding project status and any issues for resolution.

• Ensure their team’s project/programme approaches and delivery are in line with Group policies/standards

• Deliver precise and timely information management and reporting

• Identify and disseminating best practices

• Prioritize team’s data management projects and collaborate other team members

• Treat customer fairly

To be successful in the role, you should meet the following requirements: 

• A minimum of 3 years proven experience, marketing and/or database management experience or equivalent.

• Bachelor’s degree, or equivalent, in Computer Science, Mathematics, Statistics, or related field. Advanced degree preferred.

• Proficiency with personal computer and UNIX, as well as pertinent mainframe systems and software packages or equivalent, including experience in handling large databases and strong SQL (Structured Query Language) and/or SAS query writing and programming skills

• Strong communication, analytical, organizational, interpersonal skills are required, including the capacity to articulate the case for information management in the language of business.

• Ability to independently assume responsibility and complete tasks.

• Working across all levels of the organisation to understand cross-functional linkages and interdependencies, as well as the implications of information and data management risk at both a strategic level and at the business unit level.

• Experience of leading and managing complex projects.

• High level of professional competence.

• Ability to understand and interpret complex business requirements