Dedicated Regent Experience Agent (Butler) - Quản Gia

Inspect villa condition before and after each guest stay and report of any maintenance work needed to Housekeeping and Engineering departments (follow Villa inspection SOP).
Acquire extensive knowledge of the resort activities and life on Phu Quoc island along with deeply understanding of guests needs in order to create most personalized recommendations and unforgettable experience.
Make sure that guests profile, habits, preferences and special requests are properly recorded in the system. Update information and notify of any VIP arrangements to all departments.
Work closely with Concierge to check guest departure flight details, arrange luggage pick- up, airport drop- off and airport representative assistance).
Handle Lost & Found items honestly, accurately, in a professional manner and in accordance to resort policy.
Offer different Butler services to your guests such as packing & unpacking their luggage, shoe shining, laundry & pressing services etc.
Work closely with Housekeeping department to ensure guest room is cleaned on time, all amenities are replenished daily and all requests are handled in an efficient manner.
Handle cash float, all financial procedures, reports and paperwork in a an accurate, highly responsible and honest manner according to hotel policy.
Create a warm and welcoming arrival experience to your guests by acquiring all necessary information about them before their arrival to make the experience as seemless and personalized as possible.
You are proficient in all Front Office operation procedures in order to perfectly understand all reservation details (arrival/departure time, rate, length of stay, check- in/- out process and billing).
Create a suggestive personalized itinerary based on guest purpose, length of stay, specifics of their travel, interests and other information gathered prior to guest arrival. Present it to the guest and adjust as they wish.

Essential

Able to remain calm and courteous with the demanding or difficult guests
Strong verbal communication skills
Exceptional physical appearance
At least two years of progressive work experience in the Front Office department of a luxury hotel or resort
Outgoing, sociable and well- spoken personality
Able to work independently with minimal or no supervision
Passionate about service excellence and true hospitality
Fluency in English
Able to perform job functions with attention to detail, speed and accuracy
Able to actively take ownership of issues

Desirable

Previous work experience in a luxury hotel outside of Vietnam
Bachelor&039;s degree in hospitality management
Previous work experience in a Forbes Five- Star rated hotel
Able to constantly innovate the guest experience
Curious, systematic, methodical, ambitious, determined personality

Relocation, repatriation allowance
Healthcare insurance for personnel for at least 6 service months and for the family after working 2 years
Insurance as labor law
International working environment
Appealing remuneration including service charge as revenue (100% salary and service charge during probation period)
Accommodation, uniforms, transportation, and meals are provided
Rest and relaxation, Home leave allowance: 2 million per 3 service months
At least 14 annual leave, 2 days off per week
7 accident insurance
Other benefits

Cập nhật gần nhất lúc: 2024-02-29 05:15:19