Brief summary of job profile:
The Demand Planner is responsible for analyzing historical sales data, identifying trends, and forecasting future demand to support the effectiveness of the overall operation & planning processes. This role will work closely with cross- functional teams and use the insights gained from data analysis to make informed decisions, optimize inventory levels, and ensure the efficient and cost- effective fulfillment of customer orders across all the Highlands Coffee store networks.
Key Accountabilities:
Data Management and Analysis
Ensure data integrity and quality to support informed decision- making.
Work closely with cross- functional teams such as Store Operations, Marketing, Finance and Product teams to gather relevant information to derive meaningful insights.
Manage and organize large sets of data, extract, manipulate, and analyze data from various sources to derive meaningful insights & create comprehensive demand plans.
Analyze historical sales data, market trends, seasonality and customer behavior, cleansing outliers to identify underlying patterns and key drivers of demand.
Generate baseline forecast by products by stores for Highland system wide.
Demand Forecasting & Planning
Utilize forecasting techniques and demand planning methodologies to generate accurate and reliable demand forecasts.
Regularly engage & leverage the insights gained from the Store Operations team to understand the unique characteristics, nuances of individual stores & their customer bases, refine demand forecasting models and improve the accuracy of demand plans.
Conduct root cause analysis to identify and address issues impacting demand planning & forecasting, propose solutions, and implement corrective actions.
Integrate all forecast building blocks (baseline, promotion, seasonality, market trend…) to create a concrete S&OP number with full documents captured activities, assumptions, and changes.
Continuously monitor and adjust demand plans to respond to changing customer preferences, market conditions, and business priorities.
Propose and maintain statistical models and forecasting algorithms to predict future demand.
Utilize demand planning software tools to improve the efficiency and accuracy of the forecasting process.
Reporting
Assist in integrating and standardizing the S&OP Process.
Prepare monthly/ required clear, concise, and actionable demand planning reports for relevant stakeholders.
